Version 8 (modified by gryslettemark, 14 years ago)

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RDS Operations Support

The purpose of the RDS Operational Support is to ensure high quality and timely handling of requests made to/about/ the RDS (Reference Data Services) System and RDL (Reference Data Library) Content for identified customers. It is defined on ITIL® and the ISO 20000 Specification.

The services offered enable users, based on a common platform, to initiate Service Requests for system failure/ technical problems with the RDS tools/applications provided. The operations support will also handle Access requests and general problems encountered by users. In the RDS Operations Support FAQ you will find answers to common service questions. Create New Ticket describes how to access the RDS Operations Support and create a new ticket.

Requests for Change (RFC's) concerning content development at Work In Progress (WIP) and the ISO 15925 Standard is out of scope for the time being, but will be provided at a later stage. Please see: maintenance procedure for further information on this process.

When you are logged in (use the upper right hand side menu) a new menu will become available on your left hand side.
Here you can submit a request using the new ticket function, you can follow the progress of you ticket through View tickets or you can join a discussion on a topic on Discussion

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