Changes between Version 29 and Version 30 of RdsServicesOffered

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Timestamp:
11/08/12 11:59:53 (7 years ago)
Author:
lhella (IP: 85.221.54.157)
Comment:

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  • RdsServicesOffered

    v29 v30  
    4040 within the defined coverage window. 
    4141}}} 
    42 ||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is 24 hours.|| 
     42||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org is 24 hours.|| 
    4343||'''Target Solution time'''||Specifies the period of time that begins where the customer request is assigned & prioritized, until the requester receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team.|| 
    4444 
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