Changes between Version 29 and Version 30 of RdsServicesOffered

Timestamp:

11/08/12 11:59:53 (11 years ago)

Author:

lhella (IP: 85.221.54.157)

Comment:

--

RdsServicesOffered

@@ -40 +40 @@
  within the defined coverage window.
 }}}
-||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is 24 hours.||
+||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org is 24 hours.||
 ||'''Target Solution time'''||Specifies the period of time that begins where the customer request is assigned & prioritized, until the requester receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team.||