Changes between Version 25 and Version 26 of RdsServicesOffered
- Timestamp:
- 02/05/10 09:32:28 (14 years ago)
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RdsServicesOffered
v25 v26 33 33 34 34 ||'''Service/Coverage window'''||Specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''8.am to 4.pm. GMT + 1.00 on business days (excl. week-ends and holidays). Response time and target solution time are counted within this timeframe.'''|| 35 ||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a nsupport team member and prioritized. The response time for all requests registered on www.posccaesar.org. is 8 hours within the defined coverage window.||35 ||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team member and prioritized. The response time for all requests registered on www.posccaesar.org. is 8 hours within the defined coverage window.|| 36 36 ||'''Target Solution time'''||Specifies the period of time that begins where the customer request is assigned & prioritized, until the requester receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team.|| 37 37
