Version 10 (modified by gryslettemark, 15 years ago)


How to create a ticket

To make a requests about the RDS - Reference Data Service System and RDL - Reference Data Library you are encouraged to create a ticket in the RDS Support Operations Trac.

The RDS Operations Support Tickets are used for handling service requests concerning availability, technical & software support issues for the RDS tools/applications, as well as general questions. Tickets are also used for handling Change Requests to the RDS System and RDL Content.

Make sure to read the section below to assure valid request registration. The following input fields are mandatory and needs to be correctly filled out before you submit a ticket:

  1. Summary, title of request
  2. Description of request
  3. Type, Task or Change Request
  4. Service Area
  5. Fill out your e-mail adress in the CC: field.

Please do not edit fields which are not listed above as this is used by the RDS Operations Support team.

To select Service Area:
You have to 2 options for Service Area selection: RDS System and RDL Content.

RDS System: Requests that require assistance on technical issues of availability of Hardware/Software, Report of failure, downtime as well as Change Requests. Also includes requests concerning access or modification to access.

RDL Content: General requests and Change Requests concerning the Reference Data Library content.

Use link to create a new ticket or choose New Ticket in the left-side menu. If your prefer e-mail send your request to [email protected]

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