Version 3 (modified by gryslettemark, 14 years ago)

New Home page to be able to identify RDS link for support resources

RDS Operations Support

The purpose of the RDS Operational Support is to ensure high quality and timely handling of requests made to/about/ the RDS (Reference Data Services) System and RDL (Reference Data Library) Content for identified customers. It is defined on ITIL® and the ISO 20000 Specification.

The services offered enable users, based on a common platform, to initiate Service Requests for system failure/ technical problems with the RDS Tools/Applications provided. The operations support will also handle Access requests and general problems encountered by users. In the RDS Operations Support FAQ you will find answers to common service questions. Create New Ticket describes how to access the RDS Operations Support and create a new ticket.

Users will also use the create new ticket procedure for the Reference Data Library content management process. This process describes criteria and activities for development and maintenance of standards. Requests for Change( RFC's) are handled here. Please see: maintenance procedure? for further information on this process.

When you are logged in (use the upper right hand side menu) a new menu will become available on your left hand side.
Here you can submit a request using the new ticket function, you can follow the progress of you ticket through View tickets or you can join a discussion on a topic on Discussion

RDS Support Home
About PCA
Reference Data Services (RDS)
Meetings and Conferences
ISO 15926
Special Interest Groups
Technical Advisory Board
Norwegian Continental Shelf Std
Projects
Search