Version 18 (modified by ianglendinning, 14 years ago)


RDS Operations Support

Registered users of the PCA Reference Data Services are also provided with operational support. The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to or about the RDS (Reference Data Services) System and RDL (Reference Data Library) Content. Support arrangements are defined according to ITIL® and the ISO 20000 Specification.

These services include

  • User Registration
  • Scope & Definition of the Support Services and Maintenance Procedures.
  • Operational Support Services FAQ
  • Ticket System to initiate Service Requests (SR's) for
    • System failures, technical problems, user access and general user problems with the RDS system, tools & applications provided.
    • General content queries & ISO15926 clarifications concerning the RDL (WIP) Content.
    • Initiating content Change Requests (CR's) for new or updated RDL (WIP) Content.

Note that:

  • The PCA Operations Support Service operates the process of handling RDL Content Change Requests and clarifications in support of the RDL Maintenance Procedure, but does not operate the full content maintenance process.
  • Registered Users who are not also PCA Members receive a reduced operational support service.

These services are accessed here RDS Operations Support Services.

RDS Support Home
About PCA
Reference Data Services (RDS)
Meetings and Conferences
ISO 15926
Special Interest Groups
Technical Advisory Board
Norwegian Continental Shelf Std