RDS Operations Support

The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to/about/ the RDS (Reference Data Services) System and RDL (Reference Data Library) Content for identified customers. It is defined on ITIL® and the ISO 20000 Specification.

The services offered enable users, based on a common platform, to initiate Service Requests for system failure/ technical problems with the RDS tools/applications provided, user access and general problems encountered by users. The service also supports initiation of Change Requests (CR's) to the RDS System, as well as CR's concerning content development at Work In Progress (WIP) and the ISO 15925 Standard.

RDL Content Change will be operated by POSC Caesar (PCA), but the Operations Support Service supports the process, i.e. the handles incoming change requests logged as tickets in the rdssupport Trac and the delegation of tickets to PCA for operation. Please see: maintenance procedure for further information on this process.

When you are logged in (use the upper right hand side menu) a new menu will become available on your left hand side.
Here you can submit a request using the new ticket function, you can follow the progress of you ticket through View tickets or you can join a discussion on a topic on Discussion