== RDS Operations Support == The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to/about/ the RDS (Reference Data Services) System and RDL (Reference Data Library) Content for identified customers. It is defined on ITILĀ® and the ISO 20000 Specification. The [http://rdssupport.posccaesar.org/wiki/RdsServicesOffered services offered] enable users, based on a common platform, to initiate Service Requests for system failure/ technical problems with the RDS tools/applications provided, user access and general problems. The service also support initiation of Change Requests (CR's) to the RDS System, as well as CR's concerning content development at Work In Progress (WIP) and the ISO 15925 Standard. In the [http://rdssupport.posccaesar.org/wiki/RdsFaq RDS Operations Support FAQ] you will find answers to common service questions. [http://rdssupport.posccaesar.org/wiki/RdsCreateNewTicket Create New Ticket] describes how to access the RDS Operations Support and create a new ticket. When you are logged in (use the upper right hand side menu) a new menu will become available on your left hand side. [[BR]] Here you can submit a request using the [http://rdssupport.posccaesar.org/wiki/RdsCreateNewTicket new ticket] function, you can follow the progress of you ticket through [/report View tickets] or you can join a discussion on a topic on [/discussion Discussion]