Version 12 (modified by gryslettemark, 14 years ago)

--

RDS Operations Support

The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to/about/ the RDS (Reference Data Services) System and RDL (Reference Data Library) Content for identified customers. It is defined on ITIL® and the ISO 20000 Specification.

The services offered enable users, based on a common platform, to initiate Service Requests for system failure/ technical problems with the RDS tools/applications provided, user access and general problems. The service also support initiation of Change Requests (CR's) to the RDS System, as well as CR's concerning content development at Work In Progress (WIP) and the ISO 15925 Standard.

In the RDS Operations Support FAQ you will find answers to common service questions. Create New Ticket describes how to access the RDS Operations Support and create a new ticket.

When you are logged in (use the upper right hand side menu) a new menu will become available on your left hand side.
Here you can submit a request using the new ticket function, you can follow the progress of you ticket through View tickets or you can join a discussion on a topic on Discussion

RDS Support Home
About PCA
Reference Data Services (RDS)
Meetings and Conferences
ISO 15926
Special Interest Groups
Technical Advisory Board
Norwegian Continental Shelf Std
Projects
Search