Changes between Version 35 and Version 36 of WikiStart
- Timestamp:
- 11/09/15 14:42:22 (8 years ago)
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WikiStart
v35 v36 1 1 = RDS Operations Support = 2 Registered users of the PCA Reference Data Services are also provided with operational support. The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to or about the RDS (Reference Data Services) System and RDL (Reference Data Library) Content. Support arrangements are defined according to ITIL® and the ISO 20000 S pecification.2 Registered users of the PCA Reference Data Services are also provided with operational support. The purpose of the RDS Operations Support is to ensure high quality and timely handling of requests made to or about the RDS (Reference Data Services) System and RDL (Reference Data Library) Content. Support arrangements are defined according to ITIL® and the ISO 20000 Standard. 3 3 4 4 These services are accessed here '''[wiki:RdsServicesOffered RDS Operations Support Services]''' and include:
