Changes between Version 31 and Version 32 of RdsServicesOffered
- Timestamp:
- 11/10/15 11:03:21 (8 years ago)
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RdsServicesOffered
v31 v32 15 15 ITIL® and ISO20000 based Service Level Agreements exist which cover operation, incident-management, change-requests, monitoring, reporting and pro-active maintenance of these systems and services. 16 16 17 Firstly notice that the service platform is a Wiki. You are able to browse the pages and use the Search function on the top right of this page to find information you need. You will find answers to common service questions in the [wiki:RdsFaq RDS Operations Support FAQ]. You are also able to participate in [/discussion Discussion] on topics relevant to these reference data services.17 Firstly notice that the service platform is a Wiki. You are able to browse the pages and use the Search function on the top right of this page to find information you need. You will find answers to common service questions in the [wiki:RdsFaq RDS Operations Support FAQ]. 18 18 19 19 To initiate any specific service, use the Service Request (SR) Ticket System described below.
