Changes between Version 31 and Version 32 of RdsServicesOffered

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Timestamp:
11/10/15 11:03:21 (3 years ago)
Author:
lhella (IP: 193.90.207.170)
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  • RdsServicesOffered

    v31 v32  
    1515ITIL® and ISO20000 based Service Level Agreements exist which cover operation, incident-management, change-requests, monitoring, reporting and pro-active maintenance of these systems and services. 
    1616 
    17 Firstly notice that the service platform is a Wiki. You are able to browse the pages and use the Search function on the top right of this page to find information you need. You will find answers to common service questions in the [wiki:RdsFaq RDS Operations Support FAQ]. You are also able to participate in [/discussion Discussion] on topics relevant to these reference data services. 
     17Firstly notice that the service platform is a Wiki. You are able to browse the pages and use the Search function on the top right of this page to find information you need. You will find answers to common service questions in the [wiki:RdsFaq RDS Operations Support FAQ].  
    1818 
    1919To initiate any specific service, use the Service Request (SR) Ticket System described below. 
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