Changes between Version 28 and Version 29 of RdsServicesOffered

Timestamp:

09/21/12 11:27:07 (10 years ago)

Author:

lhella (IP: 85.221.54.157)

Comment:

--

RdsServicesOffered

@@ -32 +32 @@
 == Service Availability ==
 
-||'''Service/Coverage window'''||Specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''8.am to 4.pm. GMT + 1.00 on business days (excl. week-ends and holidays). Response time and target solution time are counted within this timeframe.'''||
-||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is 8 hours within the defined coverage window.||
+{{{
+#!comment
+||'''Service/Coverage window'''||Specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''8.am to 4.pm. GMT + 1.00 on business days (excl. week-ends and holidays). Response time and target solution time are counted within this timeframe.'''|| 
+}}}
+{{{
+#!comment
+ within the defined coverage window.
+}}}
+||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is 24 hours.||
 ||'''Target Solution time'''||Specifies the period of time that begins where the customer request is assigned & prioritized, until the requester receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team.||