Changes between Version 28 and Version 29 of RdsServicesOffered

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Timestamp:
09/21/12 11:27:07 (10 years ago)
Author:
lhella (IP: 85.221.54.157)
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  • RdsServicesOffered

    v28 v29  
    3232== Service Availability == 
    3333 
    34 ||'''Service/Coverage window'''||Specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''8.am to 4.pm. GMT + 1.00 on business days (excl. week-ends and holidays). Response time and target solution time are counted within this timeframe.'''|| 
    35 ||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is 8 hours within the defined coverage window.|| 
     34{{{ 
     35#!comment 
     36||'''Service/Coverage window'''||Specifies the time during which services are guaranteed available.[[BR]]The Coverage window is from '''8.am to 4.pm. GMT + 1.00 on business days (excl. week-ends and holidays). Response time and target solution time are counted within this timeframe.'''||  
     37}}} 
     38{{{ 
     39#!comment 
     40 within the defined coverage window. 
     41}}} 
     42||'''Response Time'''||Is the period of time that begins when the initial service request is received and logged in the trac.posccaesar.org until the request is assigned to a support team  member and prioritized. The response time for all requests registered on www.posccaesar.org. is 24 hours.|| 
    3643||'''Target Solution time'''||Specifies the period of time that begins where the customer request is assigned & prioritized, until the requester receives a solution to the problem. The target solution time will vary depending on the priority set the the request after the initial analysis done by the support team.|| 
    3744 
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