Version 19 (modified by gryslettemark, 15 years ago)


How to create a ticket

To make a requests about the Reference Data Service (RDS) System and Reference Data Library (RDL) you are encouraged to create a ticket in the RDS Support Operations Trac.

The RDS Operations Support Tickets are used for handling service requests concerning availability, technical & software support issues for the RDS tools/applications, as well as general questions. Operations Support Tickets are also used for handling Change Requests to the RDS System and RDL Content.

Make sure to read the section below to assure valid request registration. The following input fields are mandatory and needs to be carefully filled in before you submit your request:

  1. Summary, title of request
  2. Description of request
  3. Type, Task or Change Request
  4. Service Area
  5. Fill out your e-mail adress in the CC: field to allow notification.

Please do not edit fields which are not listed above as this is used by the RDS Operations Support team.

To select Service Area:
You have to 2 options for Service Area selection: RDS System and RDL Content.

RDS System: Requests that require assistance on technical issues of availability of Hardware/Software, Report of failure, downtime as well as Change Requests. Also includes requests concerning access or modification to access.

RDL Content: General requests and Change Requests concerning the Reference Data Library (RDL) Content.

Upload RDL Content:
To complete a Change Requests for RDL Content all the proposed data must be in the format defined by POSC Caesar. The file must be uploaded as an attachment to the request/ticket: Tick of the have files to attach to this ticket checkbox. When you are sure you have entered all necessary request information choose Create ticket. You are asked to upload attachments. When finished choose Add attachment, and the request is now stored in the RDS Operations Support system.

Use link to create a new ticket or choose New Ticket in the left-side menu. If your prefer e-mail send your request to [email protected]

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